Política de cancelación

Canceling an order

You can request to cancel any item before it ships. Once an item has shipped it can no longer be canceled — please see our Refund Policy for returns.

To cancel, sign in to your account, open the order, choose Cancel items, add a note if there's anything we should know, and submit. It's the same place you'd request a return. Request a cancellation

Submitting a request doesn't cancel your order on its own — we review each one and email you once it's processed.

Refunds on canceled orders

Refunds go to your original payment method within six months of your order date, and to a store gift card after that.

Items that can't be canceled

Records purchased with our Ultra Sonic cleaning service can't be canceled once cleaning has begun. Items from our On Sale collection are final sale and can't be canceled. Items that have already shipped can't be canceled — please see our Refund Policy.

Pre-orders

Pre-ordering reserves a copy of a title from our allocation before it arrives in the shop. Because pressing plants, labels, and distributors control these releases, a few things work differently than a normal order.

Payment. Pre-orders are charged in full at the time you place your order — this is what reserves your copy against our allocation.

Release dates. Any date shown on a pre-order listing is the street date supplied by the label or distributor. These dates move often, sometimes by months and sometimes with no notice to us. We publish the best information we have, but we can't guarantee a release date, and a moved date isn't a defect in your order. You're welcome to contact us any time for a status update on an open pre-order.

Allocation and label cancellations. Occasionally we receive fewer copies than we were allocated, or a title is canceled outright by the label. If we can't fill your pre-order, we'll notify you and issue a full refund to your original payment method.

Pricing. The price you pay is the price at the time you place your pre-order. If the list price changes before release, your order is unaffected.

Canceling a pre-order. Pre-orders can be canceled any time before they ship, under the same terms and through the same account steps described above. Once a pre-order ships, our Refund Policy applies, including the 30-day window to request a return on a defective or damaged item.