Refund policy

Music returns

Should you receive a defective or damaged item, we're happy to help coordinate a return. Returns are accepted for defective or damaged items only — we don't accept returns for change of mind, fit, or listening preference, and due to system limitations we don't offer exchanges.

To request a return, sign in to your account, open the order, select the item(s), choose a return reason, and add a note describing the issue — please be specific (e.g., "Disc 1 is warped," "audible defects on Track 2"). Request a return

Submitting a request isn't the same as approval. We review every request and email you once we've received it, and again once we've made a decision. If it's approved and requires shipping, we'll send return instructions and a shipping label, and issue your refund once the item is back with us.

Please note:

  • Request returns within 30 days of receiving the item. Once you have the label, mail the order back within 14 days — orders mailed back later may be refused and returned.
  • For Analogue Productions, Impex, Cohearent, and Mobile Fidelity, we don't take returns but will send a replacement part instead.
  • Non-damaged or defective music titles are final sale and non-refundable.
  • Items from our On Sale collection are final sale and aren't eligible for return or cancellation.
  • LP inner and outer sleeves are final sale and non-refundable.
  • Record Store Day items are final sale; we don't accept returns.
  • Items listed as "Open Box" or "With Cosmetic Damage" are sold as-is and are non-returnable for their disclosed condition — see below.
  • Excessive LP return requests for minor flaws may result in restriction of LP purchases.
  • Items not returned in the condition they were received will receive a 10% restocking fee or be mailed back to you.

Canceling an order

Order and pre-order cancellations are handled separately — please see our Cancellation Policy.

International returns

Because international shipping is so costly, if you receive a defective title we're not able to provide return shipping. All costs of shipping an item to and from us are the customer's responsibility, regardless of any shipping estimate shown when you submit your request.

Equipment returns

To make sure your exchange or credit is processed quickly:

  • Write the RMA# on the outside of the shipping box (not the original product box).
  • Return items in the condition received, including all accessories, documentation, and packaging. If it shipped double-boxed, return it double-boxed, in the original box with UPC codes intact.
  • Your package must arrive in resalable condition. Use a tracked, insured method such as FedEx or UPS — we're not responsible for lost, stolen, or damaged packages in transit, and aren't liable for uninsured packages.
  • Damaged, cosmetically dinged, or items missing original accessories may be subject to a restocking fee. Excessive equipment or accessory return requests may result in restocking fees or restriction of equipment purchases.
  • For defective LPs, we provide one shipping label per order.
  • One-time-use items (cartridge alignment tools, cleaning fluids, stylus force gauges, record brushes, computer software, etc.), special-order items, and non-damaged or non-defective music titles are non-refundable.

Open box & cosmetically damaged items

Some items are offered at a reduced price because of their condition — equipment listed as "Open Box" and music listed as "With Cosmetic Damage." The condition is described in the listing and the discount reflects it, so these items are sold as-is and are non-returnable for that condition.

  • Open Box equipment is sold as-is. Cosmetic blemishes, scuffs, opened or missing packaging, missing non-essential accessories, and normal signs of prior handling aren't defects and aren't grounds for return, and these items aren't eligible for return or exchange due to buyer's remorse, fit, or sound preference.
  • If an Open Box item arrives non-functional, contact us within 30 days of delivery and we'll make it right through repair, replacement, or refund at our discretion.
  • Music "With Cosmetic Damage" — seam splits, corner dings, ring wear, punch or drill holes, cut corners, creased or water-marked jackets, damaged shrink wrap, and similar — is non-returnable for that cosmetic condition. The discount is the remedy.
  • If an Open Box or cosmetically damaged item arrives in materially worse condition than described, contact us within 30 days of delivery and we'll make it right.